Shipping policy

Shipping Policy

U.S. SHIPPING ONLY

Cherished Presents currently ships orders within the United States only. We do not currently offer international shipping.

PROCESSING & PRODUCTION TIMES

Many of our gifts are made especially for you. Because our products are made to order, processing and production times vary depending on the item.

Most orders are prepared for shipment within approximately 2–5 business days. During holidays, high-volume periods, or for certain personalized products, production may take longer.

Please remember that production time is separate from shipping time.

SHIPPING & DELIVERY

Once your order has been produced and shipped, delivery within the United States typically takes approximately 2–7 business days, depending on the product, destination, shipping carrier, and fulfillment location.

Delivery dates are estimates and cannot be guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.

TRACKING YOUR ORDER

When tracking information is available, it will be sent to the email address provided with your order once your package ships.

Please allow some time for the carrier's tracking system to update after receiving your tracking information.

ORDERS WITH MULTIPLE ITEMS

Cherished Presents works with more than one trusted production and fulfillment partner. If you order multiple products, they may be produced at different locations and may arrive in separate packages or on different days.

You will not necessarily receive all items from the same order in one package.

PLEASE CHECK YOUR SHIPPING ADDRESS

Customers are responsible for entering a complete and accurate shipping address at checkout. Please carefully review your address before placing your order.

If you notice an error after ordering, contact us as soon as possible. Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order has been placed.

DELAYED OR MISSING PACKAGES

If your tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If your package appears to be lost or is marked as delivered but you have not received it, please contact us so we can help you determine the appropriate next steps.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible. Include your order number and photos of the item and packaging when possible so we can review the issue.

RETURNS & PERSONALIZED ITEMS

For information regarding returns, refunds, cancellations, and personalized or custom-made products, please see our Return & Refund Policy.

QUESTIONS?

If you have questions about your order or shipping, please contact us at:

Email: support@mojosgiftstore.com