Refund policy

Return & Refund Policy

We want you to love your purchase from Cherished Presents. If you are not completely satisfied with an eligible item, please contact us within 15 days of receiving your order.

Returns
To be eligible for a return, your item must be unused, unworn, and in the same condition in which you received it. Please contact us before returning any item so we can provide return instructions.

Personalized & Custom-Made Items
Because personalized and custom-made products are created especially for you, they cannot be returned, exchanged, or refunded due to a change of mind, spelling choice, personalization choice, or other customer-entered information.

Please carefully review all names, dates, messages, photos, and other personalization details before placing your order. When a product provides a personalization preview, please review the preview carefully before completing your purchase.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. We will review the issue and work with you on an appropriate resolution. Please include photos of the item and packaging when possible.

Cancellations
Because many of our products are made to order, we cannot guarantee that an order can be changed or canceled once production has begun. Contact us as soon as possible if you need assistance with an order.

Refunds
Once an approved return is received and inspected, we will notify you regarding your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us
If you have questions about a return or an order, please contact us at:

Email: support@mojosgiftstore.com